They just have to seem like they care so people won't jump ship from iPhone to Droid or Windows OS phones.
Just call them iLousy. iPhone now had an app (now there really IS an app for everything...) to report their faulty service with dropped phone calls. The irony is the dropped calls aren't because of iPhones. It's AT&T's lousy coverage. So, what recourse is there for AT&T customers who are not iPhone users, with dropped calls? None, because AT&T doesn't care about you. Just your friends with iPhones who may see that newer technologies are on the horizon for smartphones. Hopefully Apple won't steal them and roll production ahead of time!